The APCO Institute now offers online access to our monthly continuing dispatch education (CDE) articles that appear in the APCO International monthly magazine Public Safety Communications/APCO Bulletin.

APCO Institute Instructors and Emergency Medical Dispatchers
If you are an APCO Certified Instructor or EMD and will be using the CDE articles for recertification, complete the quiz and return the form when you send in your request for recertification. Do not send the tests in separate from your recertification packet. Each article is worth 1 CDE point.

Others
If you are not APCO Certified and would like to use the CDE articles for other certifications, complete the quiz forms and submit it to the APCO Institute with a payment of $15 for each quiz that you return. You will receive an APCO Institute Certificate in the mail to verify completion.

Send to:
APCO Institute
351 N. Williamson Blvd
Daytona Beach, FL 32114

The CDE Articles below are designed to be used by an agency as “in-house” instruction to obtain continuing dispatch education for public safety telecommunicators.

The following titles are currently available:

EMD
- Avoiding Response Upgrade Mistakes in EMD
- Common Misconceptions of EMD
- Components of an EMS System
- The Heart of the Matter
- Trauma Talk
- Who needs EMD?

Medical
- Accidental Poisoning
- Burns
- Diabetes
- Emergency Childbirth
- Environmental Emergencies
- Handling Overdose Calls
- Handling Trauma Calls
- Overdose & Poisoning
- Shock
- Sick/Unknown Calls

Professional Development
- Anatomy of a Problem
- Call Prioritization
- Coping Techniques for High-Stress Situations
- Coping With Shift Work
- Customer Service
- Cutting-Edge Tools to Help Responders & Telecommunicators
- Encouraging Classroom Participation
- Learning The Ropes
- Master Plan - Strategic Planning
- The Way It Is!

Special Issues
- Amber Alert
- Avian Influenza
- Basics of ICS
- Calls Involving Children
- Confined Space Rescues
- Domestic Violence
- Fire Communications 101
- HAZMAT
- Hearing Impaired Callers
- Hostage Situations
- Multi-Unit Response for the Fire Service
- Officer Down
- Pandemic Preparedness
- Set the Tone
- Severe Winter Weather
- Suicide
- Teen Drivers
- TTY Calls

Supervisory
- The Art of Active Listening
- The Aspiring Supervisor
- Conflict Resolution
- Employee Retention
- Gossip the Tangled Web It Weaves
- Interpersonal Communications
- Performance Counseling
- Performance Evaluations
- You Have The Helm
- Sexual Harassment, Part 1
- Sexual Harassment, Part 2
- Stop the Problems Before They Happen
- Staffing

Technology
- Emerging Technologies
- Is your FCC License in Jeopardy?
- Location Technology